Your privacy is extremely important to us and that's why we insist upon the highest standards for secure transactions and customer information privacy. Our payment gateway is safe, secure and hassle-free. We never disclose, share or sell our customers’ personal information to any third party for their marketing purposes without your explicit consent. When a Third-Party Merchant Moneybookers or Paypal processes your Credit Card, your personal details are not received by us in any form. When you place an order, we only collect your name, e-mail address, mailing address, Credit Card number and its expiration date which helps us to process and complete your order. This process helps us to serve you as you have ordered our products and the given details will not be, under any situation, passed on for commercial need.
How are customer details kept secured by Germanflora.de?
We receive your orders via a safe server and even before we receive these, all the information provided by you including your Credit Card number, is encrypted by the secure server software (SSL). So, we are not able to read the information as it travels across the internet. We also don’t have unauthorized access to any of the customer data we acquire.
Will Germanflora.dedisclose the collected information to outside parties?
Cancellation of Orders:
We refund the total amount of the product which we don’t have in our stock or was mishandled and thereby damaged by our delivery staff. Once the order is confirmed and submitted by the customer, we do not cancel it.
Exchange and Rebate:
Products that have been damaged due to mishandling by our delivery staffs will only be replaced exchanged or refunded. The goods that are sold in healthy condition are non-replaceable, non-exchangeable or non-refundable.